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As we celebrate our 23rd anniversary, On-hold Media Group believes more strongly than ever in the power of on-hold messaging, having delivered over 100,000 on-hold messages nationwide. Since launching our company in January, 2001, we have focused our efforts toward the continual advancement of Shuffle CMS™ -- our online Content Management System. This portal gives our customers the most intuitive, automated, web-based experience for producing and delivering new on-hold content with measurable impact!

We understand that most advertising media cast a wide net with hopes to catch a few readers or viewers as they randomly pass by. But On-hold Media Group provides a distinct difference - a targeted direct connection to your existing and potential customers with each call to your business or professional practice, One Caller At A Time. With On-hold Media Group you will always have the opportunity to inform your callers about new products and services, and remind them of the benefits they'll realize from their valued relationship with you.

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Why On-Hold Marketing?

  • It's the most cost-effective form of advertising.
  • It provides an affordable solution to announce company information and products.
  • 7 out of 10 callers are placed on-hold. After 60 seconds, over half of those will hang up on "dead air." On-Hold Media Group's professional messages reduce that to just 2%.
  • 34% of callers who hang up will NOT call back
  • On-hold messaging increases the amount of time callers are willing to spend on hold 15-35%
  • Increase revenue potential - Click here to see for yourself

Why On-Hold Media Group?

On-Hold Media Group has invested over 23 years creating the most advanced "Content Management System" (CMS) technology to deliver a highly scalable, user-friendly experience, message production and delivery system.

Our professional writers and voice talent assure that the on-hold content your callers hear will deliver maximum effectiveness to insure desired results.

We maintain relationships with hundreds of industry professionals to provide economies of scale and unsurpassed product/service-focused content.

Next Level Shuffle™ Technology

  • The On-Hold Shuffle™ system automatically creates future on-hold messages from a playlist you create in just minutes online.
  • Select scripts from your libraries to create your playlist. Designate Priority scripts, and start/end dates if needed.
  • Audition and add as many music tracks as you like from nearly 300 selections
  • Enjoy automatic production updates weekly, bi-weekly, or monthly.
  • Fresh ideas—fresh sounds. Shuffle makes it happen!

Success Stories

"Your program provides an essential point of contact for us to connect with our customers as we support our key vendors, plus individual branch announcements…"

Vito DiMaio
Director of Marketing
Stoneway Electric Supply


"It’s a pleasure to work with Chris Johnson and his team. The messaging is creative, timely and they offer quick turnaround on custom messaging. We are also able to pick from a variety of background music. We are very pleased with On-Hold Media’s service and messaging options."

Shariette Jones
Marketing Manager
Electric Supply, Inc. (FL)


"Nobody likes being on hold, right? But when it comes to On Hold Media Group, they are able to make your customers enjoy being on hold. Wiseway Supply has been using their On Hold Wizard for many years. With the ability to control our library and what is playing when and where there is no reason to not be using this system. Aside from the software being easy to use, the employees of On Hold Media Group are spectacular. Their response time when it comes to problems, questions, or ideas is remarkable. With the option to have any message you want to relay to your customers playing, On Hold Wizard helps better the experience and reach your customers receive while on hold. The people at On-Hold Media Group also have creative minds that are as quick as their response time. They are able to create scripts from minimal information that you provide them, and it always turns out great! Allowing for advertisements, closings, reminders, and more to play while the customer waits creates an experience that is beneficial to not only your business, but the customer too."

Sandra Woodmanse
Marketing Specialist
Wiseway Supply, Inc.


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