Billing & Terms  Billing & Terms

 How does On-Hold Media Group stand behind its service?

 What forms of payment do you accept?

Content & Shuffle CMS  Content & Shuffle CMS

 How many different on-hold productions can I build while in the Shuffle CMS?

 Can I hear what the recorded scripts sound like?

 Can I view the contents of my productions before they actually begin?

 What types of Production History Reports are available?

 How long will it take to create an on-hold production?

 Can your system handle dated material (with specific start and/or end dates), such as holiday hours or special event promotions?

 How often can I update my production?

 If I have multiple locations, can I tailor my content for the individual locations?

 Is background music available for my content?

 Do you have seasonal and holiday music available?

My Account  My Account

 How do I recover my forgotten/lost password?

 Can I have multiple users access my account?

 Can I change or remove Users from my account?

 If I have several locations, can I designate one or more persons to control the script productions for individual or multiple locations?

Technical Information  Technical Information

 What kind of telephone system do I need to be able to use Shuffle?

 Do I need any additional equipment?

 Will your service work with a Hosted VoIP System?

 What type of playback equipment is used?

 How long is the equipment warranty?

 How does the playback device receive new on-hold productions?

 How long does it take to get the equipment installed, if needed?

 How long does it take to receive my new production once I’ve submitted it?

 What if I have more detailed questions about the actual operation of the Shuffle system or my account?